We have a 100% Satisfaction Guarantee on all products we sell. If you are not completely satisfied with your purchase, you may return it within 30 calendar days of receipt of the product for a full refund*. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Item(s) must also be in the original packaging.
We will issue you an Authorized Returned Number (ARN) and a shipping address. Item(s) must be received back at our warehouse within 10 business days of receiving your ARN number. Repack the merchandise in the original packaging with all tags in place. Item(s) must also come from a non-smoking environment. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the reason for the return. To complete your return, we require a receipt or proof of purchase.
While we try to make sure as many products as possible do not incur a restocking fee, we do require a 15% restocking fee on the return of all bedding sets.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing at delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@zorasnursery.com and we'll be happy to help. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please be sure that your shipping address is correct before you submit your order, as we are not able to redirect orders once they are shipped. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will be responsible for the shipping cost.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment) within 5-7 business days.
You will be responsible for your shipping on returned item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that we do not refund your original shipping/handling fees, this will be deducted from your refund money. We do not guarantee that we will receive your returned item(s). If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Support@zorasnursery.com.
Contact us at Support@zorasnursery.com. Our team is available Monday thru Friday from 9AM - 6PM CT.